Frequently Asked Questions

Answers to 100 questions about Tsuna — from signing up and posting to privacy, safety, installing the app and your data rights.

The Basics

Signing Up & Your Account

Your Feed & Posting

Your Profile & Personalisation

Friends & Connections

Messages & Notifications

Groups & Communities

Soundtracks & Music

Stories

Installing the App

Privacy & Your Data (GDPR)

Safety & Moderation

Advertising

AI & Technology

Creator Subscription & Payments

Troubleshooting

Platform Philosophy

Still have questions?

Can't find what you're looking for? We're here to help — every message reaches a real person at support@tsuna.social.

Frequently Asked Questions

The Basics

What is Tsuna?

What does Tsuna mean?

Is Tsuna free to use?

How is Tsuna different from other social networks?

Is Tsuna available in the App Store or on Google Play?

Who can join Tsuna?

Do I need to download anything to use Tsuna?

Signing Up & Your Account

How do I create an account?

Can I sign up with Google?

Why do I have to verify my email address?

I didn't receive my verification email. What should I do?

I get an error when I try to sign in. What's wrong?

The username I want is taken. What can I do?

How do I change my password?

How do I set up two-factor authentication (2FA)?

How do I change my email address?

Can I have more than one account?

How do I delete my account?

Your Feed & Posting

Why is my feed chronological?

Will my posts reach all my friends?

How do I post something?

Can I add photos to posts?

Do links in posts work?

What are hashtags and mentions?

Can I share or repost someone else's post?

Can I save posts to view later?

Can I edit or delete a post?

What do the labels like 'Posted in [group name]' mean?

What content is not allowed on Tsuna?

Why can't I see a post from someone who isn't my friend?

Your Profile & Personalisation

How do I make my profile unique?

Do wallpapers and themes show on phones and tablets?

What are galleries?

Can I pin posts and galleries to the top of my profile?

Can other people search for me on Tsuna?

Can I link my other social media accounts on my profile?

Can visitors preview what my profile looks like to others?

How do I change my profile picture or cover photo?

Friends & Connections

How do I add a friend?

How do I accept a friend request?

How do friend suggestions work?

Who can see my friends list?

How do I unfriend or block someone?

Messages & Notifications

Can I send private messages?

How do I get notified about new messages and activity?

Why am I not getting push notifications?

Can I control notification sounds or quiet hours?

Groups & Communities

How do groups work?

How do I create a group?

Can everyone in a group see all its posts?

Are there ads in groups?

Can I change my group's settings or cover image later?

Soundtracks & Music

What are soundtracks?

What are the rules for soundtrack audio?

Can I put music from my favourite artist in a post?

Stories

What are stories?

Who can see my stories?

Installing the App

How do I install the Tsuna app?

Why won't it install when I open Tsuna from Facebook or another app?

Why does the install button take me to the app stores?

Will installing cost me anything or use lots of space?

Privacy & Your Data (GDPR)

Do you sell my data?

What data do you collect?

Can other members see my email address or other account details?

Can Google or other search engines see my posts or account?

Who can see my posts?

Can I download a copy of my data?

How do I delete my data?